Booking information

Terms & Conditions

These terms explain how quotes, bookings, payments, changes and event services are handled by Grand Hire Herts. Please read them before paying a deposit or confirming a booking.

Last updated: 27 September 2026

Quotes are based on the event information supplied. A quote is valid for 7 calendar days unless it says otherwise. A quote does not reserve the date unless Grand Hire Herts confirms a temporary hold in writing and states when it expires. Changes to the date, venue, overall event time, individual service timings, guest count, design or booked services may require a revised quote.

A 20% booking deposit is required. The booking becomes confirmed only after the deposit has been received and Grand Hire Herts has marked the booking confirmed. The remaining balance is normally 80%. Payment of the deposit confirms that you accept the version of these Terms & Conditions provided before payment.

Cancellations should be made in writing by email or WhatsApp. Grand Hire Herts may retain or claim only a fair and proportionate amount reflecting genuine loss caused by the cancellation. This can include reasonable non-recoverable customer-specific materials, personalised items or agreed preparatory work. The deposit is not treated as automatically non-refundable in every circumstance. Reasonable steps will be taken to reduce avoidable loss where possible.

Requests to move an event are subject to availability and agreement. Any genuinely non-recoverable cost already incurred for the original date will be explained before a change is accepted.

Grand Hire Herts may cancel where it cannot safely or reasonably provide the agreed service, including genuine emergency or safety situations. Reasonable notice will be given where possible. If the customer is not at fault, the appropriate amount for services not supplied will be refunded. Statutory consumer rights are not limited.

Quotes show the agreed services plus any travel, extras or discounts. Grand Hire Herts is not VAT registered at present, so VAT is not added. Unless the invoice states otherwise, the remaining 80% balance is normally due in cash on the event day before the first booked staffed service begins or, for setup-only/hire items, before handover/setup for customer use.

The overall event start/end time is separate from each booked service. Timed or staffed services can have their own agreed start time and booked duration. If a customer or venue delay causes a timed service to start late, the booked end time does not automatically move later. An extension is available only where agreed and staff/equipment availability permits.

The customer/venue must provide safe, clear access at the agreed arrival/setup time, obtain any required permissions, and provide accurate parking/loading, power, venue restrictions and day-of contact information. If Grand Hire Herts causes a material delay, reasonable steps will be taken to provide the agreed booked duration where practicable or an appropriate remedy/price adjustment where the full agreed service cannot be supplied.

Normal wear and tear is not charged as damage. Where equipment is lost, damaged through misuse/negligence, or requires exceptional cleaning because of the booking, Grand Hire Herts may charge a reasonable amount based on actual repair, replacement or cleaning cost. Automatic punitive charges are not used.

Services such as Welcome Signs and Guest Book Tables may be installed before guests arrive and collected at the agreed event-end/collection time. They do not have an active staffed-service duration unless the quote says otherwise.

The 4×10m marquee is offered only where suitable grass or soft ground allows heavy-duty pegged anchoring with ratchet straps. No numerical wind rating is promised. Weather and site safety are assessed case by case. Grand Hire Herts may adapt, delay, refuse installation, reschedule or take down the marquee where safe use is not reasonably possible. Payment/reschedule treatment will remain fair and proportionate to the circumstances and what can actually be supplied.

Please tell Grand Hire Herts about allergies or dietary requirements before booking a food or drink service. Product information and any booking-specific arrangements must be confirmed in writing before the event.

For personalised signs, favours and decor, the customer is responsible for checking the agreed spelling and design before production. Non-recoverable customer-specific materials or personalised work already produced may affect cancellation or change costs.

Please contact Grand Hire Herts promptly with enough detail to investigate the issue, including photos where relevant. We will acknowledge complaints promptly and aim to provide a substantive response within 5 working days. If more time is reasonably needed to investigate, we will explain that.

Email: grandhireherts@gmail.com
Phone: 07448 576076